The Cultivist is a global art membership & creative agency specializing in curating exclusive art and cultural experiences for individuals and luxury brands. With a focus on innovation, creativity, and storytelling, we create unforgettable events that blend fine art with exceptional hospitality.

We are seeking a Manager, Enthusiast & Experiences to join our New York team. This position offers an exciting opportunity to work with our member services, programming, and administrative teams, collaborating on a variety of projects and initiatives.

Key Responsibilities:

Membership Administration

• Support membership sales team to tracking new leads 

• Be first point of contact for general membership and renewal inquiries 

• Process all member payments and onboard new members, monitoring member data closely for accuracy for our reporting

• Manage full renewal process from notifications and payments, to account updates and lapsed payments

• Prepare and ship all US member packages for new and renewing members

Member Services and Events 

• Service all Enthusiast member requests, from tickets to general FAQs to renewal inquiries, ensuring members receive the best possible service and engagement rates are maintained. This may include stepping in to help the Member Services team with cases when need be

• Provide stats to Sr Director, Global Head of Product for Enthusiast trial, sign up, renewal and engagement rates, including gathering data from museum partners for attendance counts

• Manage campaigns for all Enthusiast In-Person events, conducting outreach to members to ensure good attendance rates, closing campaigns when complete

• With supervision, plan and execute NY Enthusiast In-Person events (about 10 annually)

• Support Manager, West Coast Events with planning for LA Enthusiast In-Person events

• Be on site for all NY Enthusiast In-Person events

• Attend Club In-Person events as needed

Experiences

• Write and send all pre-event emails, managing all answers and requests

• Manage guest lists, which may include gathering dietary requirements, conducting biography research for each ticket holder, adding into Salesforce profiles and creating a facebook of VIPs, processing refunds for example

• Draft and finalize all seating arrangements (managing to start and then growing to take this on full time)

• Send post event surveys

• Coordinate check in on site via Zkipster for all events and be onsite when required

• Ensure all customer data is clean and accurate, merging duplicate profiles from previous ticket purchases when necessary

• Introduce and test new experiences products, providing quarterly metrics 

• With supervision, manage experiences product inventory and collaborate to identify gaps by price point, destination and level

Skills and Qualifications:

• Communication: Strong verbal and written communication skills to provide hospitable and helpful service to members and clients 

• Technical proficiency: Experience with Salesforce and Google sheets is a plus

• Analytical skills: Ability to analyze data and use insights to improve member service processes and products

• Organizational skills: Excellent time management and multitasking abilities to handle various projects and deadlines 

• Collaborative spirit: Ability to work effectively with other teams and incorporate feedback 

Why Join Us?

• Be part of a fast-paced, creative team shaping exclusive art and cultural experiences

• Collaborate with global artists, luxury brands, and innovative thinkers

• Opportunities for professional growth and career development

Compensation: 

$55,000-62,000, commensurate with experience
Benefits include 401k, health benefits, and a generous holiday policy

Schedule:

Monday - Thursday: 9am-6pm, Friday: 9am-4pm
Some additional hours may be required for events